Data privacy



The protection of your personal data is very important to us. Therefore we process your data exclusively on the basis of the legal regulations (GDPR, TKG 2003). In this privacy policy we inform you about the most important aspects of data processing within our website.

Contacting us

If you contact us via the form on the website or by e-mail, your data will be stored for six months to process the request and in case of follow-up questions. We will not share this information without your consent.

Data storage

In addition, for the purpose of contract processing, the following data is also stored with us: first name, last name, email address. The data provided by you are required to fulfill the contract or to carry out pre-contractual measures. Without this data, we can not conclude the contract with you. A transfer of data to third parties does not take place.

After termination of the shopping process, the data stored with us will be deleted. In the case of a contract, all data from the contractual relationship are stored until the expiry of the tax retention period (7 years). The data name, address, purchased goods and date of purchase are also stored until the end of product liability (10 years). Data processing takes place on the basis of the statutory provisions of § 96 (3) TKG and art 6 para. 1 lit a (consent) and / or lit b (necessary for fulfillment of the contract) of the GDPR.

The Data for name, address, bought goods and purchase date will be saved until product liability (10years) expires. The processing of the data takes place on the legal basis of contracts § 96 Abs 3 TKG and Art 6 Abs 1 lit a(consent) and lit b ( fulfilment of a contract) as per GDPR

Purpose of Data Collection

For the facilitation and realisation of guest booking; the successful execution of the guest’s stay; to coordinate the hotel stay according to the wishes and interests of the guest; to ensure the provision of future hotel services which correspond with the interests of the guest; for marketing purposes as pertaining to hotel performance and the improvement of this performance.

Permettere ed eseguire una prenotazione; realizzare la permanenza dell'ospite; adattare il soggiorno in base agli interessi e desideri dell'ospite; utilizzare dati relativi a interessi e desideri dell'ospite per fornire a questi dei servizi adeguati anche in tempi futuri; lanciare campagne di marketing in un'ottica di miglioramento delle prestazioni dell´albergo; per adempiere gli obblighi di legge derivanti anche da normative locali e comunali nonché da norme del diritto civile e penale; per adempiere a eventuali obblighi contrattuali nei confronti dell’interessato, alla tutela del credito e gestione del debito.

Data transfer to third parties

To contracted service providers who supply cloud-based software and data handling solutions to the hotel. These providers operate with the sole purpose of processing and analysing guest data for the aforementioned purposes.

A società prestatrici di servizi o loro collaboratori che offrono un software cloud e sistemi informatici di elaborazione dati e che, su incarico dell´hotel, valutano ed utilizzano i dati dell’ hotel per gli scopi di cui sopra.


Our website uses so-called cookies. These are small text files that are stored on your device using the browser. They do no harm. We use cookies to make our offer user-friendly. Some cookies remain stored on your device until you delete them. They allow us to recognize your browser on your next visit. If you do not want this, you can set up your browser so that it informs you about the setting of cookies and you allow this only in individual cases.

Disabling cookies may limit the functionality of our website.

The following links provide instructions on how to manage the cookie settings in the most popular browsers:

Google Analytics

This Website is using Google Analytics, a Webanalysis service from Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA („Google“). Google Analytics uses so-called. „Cookies“, text files, which are saved on your computer and analyse the usage of the website. The information about your usage of this website is transfered and saved on a google Server in the USA. Only under certain conditions will your IP Adress be transfered to a Google Server in the USA and then shortened. Google will use this information in contract with the owner off this website to evaluate your usage of this website and assemble reports of the website activities and other usage statistics like internet usage.

Within the scope of of Google Analytics the IP Adress transfered by your browser will not be combined with any other data from Google. You can disable saving of Cookies in the appropriate settings of your Browser; however we want to point out that certain functionallity of this website might be restricted. Furthermore you can stop all of the above mentioned features throuhg download and installation the browser plugin provided by the following link:

As an alternative approach to disabling Google Analytics in the future you can click here. With this a Opt-Out-Cookie will be created on your machine. If you delete your cookies it is necessary to click the link again.

Further information to the Privacy policy in combination with Google Analytics and all relevant information of your possibilities can be found at:

Google AdWords

we use the online commercial tool „Google AdWords“ by Google and conversion tracking as a part of Google AdWords. The cookie used for conversion tracking is set, when a user clicks an advert by Google. These Cookies loose their validity after 90 days and are only used to identify you.

Google can recognize that a user clicked on an advertisment, if the user visits certain websites of the AdWords-Customer and the Cookie is still valid. Every user receives a unique Cookie.

The infomation gathered with the aid of Cookies serve the AdWords-customers, which are using conversion tracking, to draw up Conversion-Statistics to create personalized adverts- The Customers have access to the total number of users, who clicked their advertisments and where redirected to websites provided with a conversion tracking tag. Nevertheless no information which couold identify the user personally is received.

In the future Google AdWords will work across multiple devices as long as you have a Google Account and you permit linking your accounts with your app & browser history. However this is only the case if you enabled the usage of information for your advertisment peronalization in your Google account settings. The relevant settings can be found with: With this you allow us to show releveant adverts, wich are tailored to your usage and can be used on any device you are using to acces the internet. For this purpose a Google authenticated ID will be connected with your Google account.

If you want to disable Cookies for conversion tracking you can do so in your browser settings by blocking cookies from the Domain "".

Further information about the Privacy Policy in scope of the online advertsing programm Google AdWords can be found under:

Facebook connect & Facebook impressions

Our website uses so-called social plugins („plugins“) from the social network Facebook. This service is offered by the company Facebook Inc. („Provider“). Facebook is operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA („Facebook“). An overview of the plugins of Facebook and their appearance can be found here:

When you visit a page of our website that contains such a plugin, your browser connects directly to the Facebook servers. The content of the plugin is transmitted by the respective provider directly to your browser and integrated into the page. By integrating the plugins, the providers receive the information that your browser has accessed the corresponding page of our website, even if you do not have a profile or are currently not logged in. This information (including your IP address) is transmitted by your browser directly to a server of the respective provider in the USA and stored there. If you are logged in to one of the services, the providers can directly allocate the visit to our website to your profile on Facebook. If you interact with the plugins, for example by clicking the „Like“ button, the corresponding information is also transmitted directly to a server of the provider and stored there. The information will also be posted on the social network, on your account and displayed there to your contacts. Purpose and scope of the data collection and the further processing and use of the data by the provider as well as your related rights and settings options to protect your privacy, please refer to the privacy policy of the provider.

Privacy policy of Facebook:

Facebook as data controller or processor:

Privacy Shield Facebook:

Social Media Plugin Instagram

Instagram is run by Instagram LLC., 1601 Willow Road, Menlo Park, CA 94025, USA („Instagram“). A broad overview about the Instagram Buttons and their styling can be found here:

If you visit a website which is using sucha a Plugin, your browser establishes a direct connection to Facebook or Instagram servers. The content of this Plugin will be directly transmitted and integrated into your browser by the respective provider. With the integration of plugins the providers of this service will recieve information that you visited the corresponding website, even if you do not own a profile or are not logged into one. This information (including your IP-Address) will be saved and transfered directly from your browser to the corresponding Server of the provider in the USA . If you are logged into any of the services, the proveders can associate you visiting this website with your Facebook or Instagram account. If you interact with a plugin like, the "like" or "Instagram" - buttons, the information will also be sent and saved to a server of the corresponding provider. The information will also be published on your Instagram account and will be available to be viewed by your contacts. Extend and purpose of the data collection and further processing and usage of the data through the providers as well as your rights and settings as a protection of your privacy should be taken from the privacy policies of the corresponding providers.

Privacy policy of Instagram:

If you dont want Instagram or Facebook gathering data directly associated with your profile, you have to log out of the corresponding services before visiting our website.

As an alternative you can block the plugins from laoding with the Skript-Blocker "NoScript"

Your Rights

In principle, you have the rights to information, correction, deletion, restriction, data portability, revocation and opposition. If you believe that the processing of your data violates data protection law or if your data protection claims have otherwise been violated in a way, you can complain to the supervisory authority. In Austria, this is the data protection authority.

You can reach us under the following contact details

Hotel Plattenwirt
Tel.: +43 463 / 21173